30-Day, Money-Back Guarantee
Upon request by the purchaser, the manufacturer will refund the full purchase price of a standard Point-Of-Use product for up to 30 days from date of purchase, provided the product has been properly installed and maintained, and has not be subject to modification, freezing, overtightening, damage, abuse, or peril of any kind.
What Is Covered?
This warranty issued herein covers any defects in materials or workmanship, with the exceptions listed below. It is valid so long as the system:
- Was purchased from an authorized dealer;
- Is returned with the original proof of purchase;
- Has been properly installed and maintained, and has not been modified, overtightened, frozen, damaged, or abused in any way;
- Has been used for water filtration purposes only, and has not been exposed to environmental conditions, water contamination, or water pressures and/or temperatures exceeding design capacity;
- Is used, when necessary, in conjunction with recommended accessories. (Some water situations require the use of special filtration, softening, or treatment equipment. These accessories must be properly installed and maintained to validate said warranty.)
In the event the water supply being processed through this product contains bacterial iron, algae, sulfur, tannins, organic matter or other unusual substances, then unless the system is represented as being capable of handling these substances in the system design specifications, other special treatment of the water supply must be used to remove these substances before they enter this product. Otherwise, Sound Water Solutions shall have no obligations under this warranty.
How Long Coverage Lasts
Filtration Media and Replaceable Filter Cartridges:
Manufacturer will replace any cartridge and/or media found to be defective in material or workmanship within 30 days of delivery to the customer. Due to wide variations in water quality and conditions under which such media may operate, there is no warranty, expressed or implied, as to service life of any such media and/or replaceable filter cartridges.
POU Filtrations Systems:
This category includes all Point-Of-Use products such as countertop and undercounter filter systems, bath and shower products, refrigerator filters, and RV filters, etc. This warranty runs for one year from the date of the original purchase.
What Is Not Covered
This warranty does not cover damage caused by misuse or use other than as intended and described in the instruction manual, or damage caused by failure to properly clean, and maintain this product. This warranty does not cover any service call or labor costs incurred with respect to the removal and replacement of any defective part or parts. Manufacturer will not be liable for, nor will it pay service call or labor charges incurred or expended with respect to this warranty. This warranty does not cover damage to a part or parts of the system resulting from improper installation. All plumbing and electrical connections should be made in accordance with all local codes and the installation instructions provided with the system. The warranty does not cover damage resulting from use with inadequate or defective plumbing; inadequate or defective water supply or pressure; inadequate or defective house wiring; improper voltage, electrical service, or electrical connections; or violation of applicable building, plumbing, or electrical codes, laws, ordinances or regulations. Due to variations in water quality, this warranty does not apply to the service life of filter media and/or cartridges. Only defects in materials and workmanship are covered. This warranty does not cover incidental, consequential, or secondary damages. Any implied warranties on the product described in this warranty will not be effective after the expiration of this warranty. There are no warranties other than those described in this warranty instrument.
For parts covered by this warranty, Sound Water Solutions will replace at its sole discretion, any part that is found to contain defects in materials or workmanship. Or, Sound Water Solutions, will have the option to either replace this product with a fully warranted, reconditioned unit, or, at its sole discretion, to refund the purchase price of the product. For products or parts covered by original manufacturer’s warranties, Sound Water Solutions will coordinate warranty coverage for its customers with the manufacturer of the equipment under the terms of the original manufacturer’s warranty.
How To Obtain Service
Any defects covered by this warranty should be promptly reported to Sound Water Solutions. When contacting Sound Water Solutions please be prepared to provide us with the following information:
- The purchaser’s name, address and phone number;
- The date of purchase;
- The model number of the product;
- A brief description of the problem.
Sound Water Solutions, will provide a Return Authorization Number and directions for shipping the defective part(s) FREIGHT PREPAID either to Sound Water Solutions or to the original manufacturer of the equipment. Return defective part along with a brief explanation of the problem. Upon receiving the defective part(s), Sound Water Solutions or the respective manufacturer will repair or replace the defective part(s) at its option and return such repaired or replaced part(s) to the customer. Sound Water Solutions and/or the manufacturer reserves the right to replace defective parts with either exact duplicates or their current closest equivalent. If inspection reveals that the part(s) has failed due to abuse or neglect or is otherwise not covered for reasons defined herein, Sound Water Solutions will notify the customer of any costs before shipping replacements.
If You Have A Question
or Fax us at: (954) 481-8649
